Complaint procedure
Our objectives of public benefit - corresponding to the goals of our founders - are to be achieved by providing our clients high quality services matching expectations of the 21st Century. This is how we contribute to the success of our clients. We, therefore, operate an efficient quality management system adhering to the requirements of ISO 9001:2001 standard.
Our activity is truly client-focused, their needs and expecations are primary to us. We seek to build long-term relations with them guaranteeing our solid operation and increasing the value of SEED as a brand. At the same time, our aim is to satisfy each and every stakeholder - such as our founders, the Board of Trustees, our cooperational partners and subcontractors - affected by our operation, we develop our relations on the basis of mutual benefits and principles of partnership.
Being the Executive Director of the Foundation, I am committed to achieving these objectives. I request, encourage and also expect each of my colleague to do their best when working.
May any complaint emerge despite the above, we suggest our clients to follow this procedure:
To share your observations and comments please step in contact with Mr. Tibor Balazs, Executive Director of SEED. If the answer of the Director does not satisfy you, you are requested to send your complaints in writing to Mr. dr János Vecsenyi Chair of Board of Trustees to the address of the Foundation. You shall be given a written answer within 30 days.
The management and colleagues of the Foundation do their best in order to avoid the repetition of the complaint.
Budapest, 31st October 2011.
Mr. Tibor Balazs
Executive Director